Support Agent
Activity overview
Latest activity by Support Agent-
Support Agent created an article, What do I do when an alert is received and how to perform “corrective actions”?
When an alert is triggered, the assigned property contact will receive an email and text notification including the time of occurrence and device name. A “corrective action” must then be performe...
-
Support Agent created an article, Why is my Leak Detector not waking up?
If you are following trying to WAKE your Leak Detector by using the activating tool or a damp paper towel, ensure you are activating its top sensor. If the device LED is still not flashing, then ...
-
Support Agent created an article, How do I know if my devices have been pre-provisioned?
All pre-provisioned devices will have a label with their final location of install. If your device does not have the location of install on it, it is not pre-provisioned.
-
Support Agent created an article, I received a "Device Offline" alert. What should I do next?
Leak Detector Offline: If you receive a Leak Detector offline alert, please check the signal strength and battery percentage of the Leak Detector (if battery and signal strength alerts have not b...
-
Support Agent created an article, Changing Account information and Logging out
Account information ( account email, password, phone number, etc.) can be modified under the “Account” Tab. You can log out by clicking on “log out”. Linked YouTube videos:GPS Tutorial: Changi...
-
Support Agent created an article, Adding a new contact for the property
Access to the Dashboard can be given to a new contact under the “Contacts” Tab by clicking on “Add Contact”. Linked YouTube videos:GPS Tutorial: Adding New Contracts on your GPS Account (De...
-
Support Agent created an article, Setting up reports on the Dashboard
Weekly summary reports for the property will be set up under the building manager’s account by Elexa/GPS before the account is handed over. To see existing reports for a property, click on the ...
-
Support Agent created an article, Setting up alerts on the Dashboard
Alerts for leak detected and leak resolved will be pre-configured under the building manager’s account by GPS before the account is handed over. Leak notifications will be sent once every 24 hour...
-
Support Agent created an article, Deleting Devices on the Dashboard
The Dashboard can be used to delete leak detectors and gateways. To delete a device, go to its property/location of install and select the device. Click on “Settings” and then “Remove Device” ...
-
Support Agent created an article, Viewing property details on the Dashboard
Under the “Manage” tab of the Dashboard, a list of all properties will be displayed. You can click on each property to view its devices. Clicking on “Needs Correction'', “Offline” etc. will pull ...